Below is a list of frequently asked question. Please refer to these as they can normally clear any questions regarding MIA.
Q. Do I need a PayPal Account?
Yes, we use PayPal to transact Credit Card payments to avoid service interruption as they provide our systems with Instant Payment Notifications (IPN)
Q. Can I call MIA to cancel a subscription
No, for security purposes and payment gateway reason you MUST request a cancellation using your username and password on www.myinspectionapp.com
Q. The front page of the created PDF report reads ” Thank You For Trying My Inspection App” But I have a full version.
You need to set up up your company details and insert your Logo. Do this by taping on Setup then Add Company logo, once done, Tap on Company Information and fill in the boxes.
Note: Its important that all information is filled in as the app uses this information when generating your reports.
Q. I have the My Inspection App my Android device can I also use it on my Windows or Apple?
Unfortunately not. Each operating system has its own unique code, however as mentioned above you can switch between the Apple and Android devices but you can’t have both running at the same time with the same username and password.
Q. Do any unused reports carry over to the next month?
No. As with any pre paid plan, any left over or remaining reports are forfeited and reset back to zero upon renewal.
Q. Can i create my own templates on My Inspection App?
My Inspection App is specifically designed for custom template creation. Visit the How To Videos link on our website for instructions.
Q. When I try and take a picture with the app, I get an error message or the screen goes black, what gives?
When you first install MIA the iPhone asks if you would like to allow the MIA App to access your camera. You may have ticked NO to this by mistake, so we will need to turn this feature on.
please preform the following steps
On the home screen of the Iphone (Not the app) tap on Settings
Scroll down until you see the MIA Icon with My Inspection written next to it.
Tap on the icon
Make sure the camera and all the items are switched to on.
Q. I can’t email any reports whats wrong with it?
MIA uses the email host on your device to send reports. You need to set the email up on your device for this feature to work.
Q. The App is running slow on my device , What can I do ?
Back up all the reports found in the OPEN module of the app ( Purple Box ). Once backed up Delete them from the app by pressing Edit , then Delete. Having too many reports slows the app down and if something happens to your device , you’ve lost the reports, Remember the Golden Rule.
Q. What if i have the Android and want to switch to the iPad version can I do that?
Of course just back up the templates you created, download the version you need the App Store for iOS, then send us an email and request a operating system change. once thats done you can restore your templates, add your details and get started.
Q. If i purchase an MIA can i see it on both my tablet and my phone?
Yes you may as long as they are both the same operating system, i.e. both apple or both Android, but please remember that its 1 user per license.
Q. Do I need a PayPal account for MIA
Yes. Our payment gateway and processing systems are through PayPal. For your security, we don't keep your credit card on file.
Q. Can i change my plan as I need?
Yes you can go up or down on your plan as your circumstances change.
Q. Do iI need to be connected to the internet to use My Inspection App ?
Nope: Just tick the remember me box at the login page, and you can use the app without internet, However you will need the device to be connected to internet to email, or publish reports. This usually happens when there is wireless network you are connected to, like you home or office.
Q. Do I have enter into a contractual agreement with MIA?
No theres no contractual agreement. You can cancel any time.
